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Category Archives: Customer Service
Executive Mistakes
I felt the CEO of NetFlix attempted to make a connection with his customers in a personal sort of way, when he sent that letter of apology with some brutally-honest-sounding words in the message. Not long ago, if you remember, the … Continue reading
Posted in Business, Corporate Culture, Customer Service, Leadership, Only in America
Tagged netflix, qwikster
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Tale of (Comcast of) two cities
When I encounter customer service problems – whether it is with my phone company or my credit card company – I am usually able to pinpoint to the core of the issue – lack of training, lack of motivation, lack … Continue reading
Posted in Business, Customer Service
2 Comments
Technology Trends
I was pleasantly surprised to hear the news about the availability of mobile number portability as a service in India. Some of you will know this as WNP or LNP What this means is you can take your number with … Continue reading
Posted in Business, Customer Service, Technology
1 Comment
They are busy talking to other customers…
As I was speaking to my friend, my phone line (mobil) just got disconnected and it would not ‘pick up’ the signal for the next 1 hour. I tried moving within my house, a few blocks in all 8 directions … Continue reading
Posted in Business, Customer Service
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